SUPPORT CENTER
10XDocket.com is operated by Upload Stock LLC. We're here to help.

Our support team typically responds within 1 business day. Litigation Pro and Enterprise subscribers receive priority support.

CONTACT SUPPORT

• Email: support@10xdocket.com
• Billing: support@10xdocket.com
• Enterprise: support@10xdocket.com
• Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

RESPONSE TIMES BY PLAN

• Solo plans (Civil, Criminal, or Full Access): Email support — response within 1 business day
• Firm: Priority email — response within 4 business hours
• Litigation Pro: Same-day response with dedicated account contact
• Enterprise: Dedicated account manager + SLA guarantee

COMMON QUESTIONS

How do I cancel my subscription?
Log in → Account Settings → Manage Subscription → Cancel Plan. Access continues through end of billing period.

Can I upload a PDF complaint?
Yes — several modules including Defense Builder, Case Strategy, Motion to Dismiss, Complaint Assistant, and Contract Scanner support PDF upload. The AI automatically extracts key facts from the document.

Does 10XDocket cover all 50 states?
Yes — all 50 states, all federal districts, all U.S. bankruptcy courts, and U.S. territories.

What's the difference between the Solo plans?
Solo — Civil Litigation gives you all 42 Defense and Offense modules. Solo — Criminal Defense gives you all 16 Criminal modules plus the Legal Reference Center. Solo Attorney — Full Access unlocks all 58 modules across Defense, Offense, and Criminal.

How many modules are included?
The platform includes 58 total modules across three practice areas: 22 Defense modules, 20 Offense modules, and 16 Criminal modules. Which ones you can access depends on your plan tier.

Is my case data confidential?
Yes. Case data you enter is never sold, shared, or used to train AI models without your consent. All data is transmitted via SSL/TLS encryption. See our Privacy Policy for full details.

How do I add users to my plan?
Firm plans support up to 5 users. Litigation Pro and Enterprise support unlimited users. Contact support to add team members.

What is the Enterprise plan?
Enterprise is custom-priced from $3,000+/month and includes unlimited organization-wide users, API access, custom AI training, white-label deployment under your domain, dedicated account manager, and SLA guarantee. Contact support@10xdocket.com for a quote.

FEATURE REQUESTS

We actively build based on attorney feedback. Submit feature requests to support@10xdocket.com.

UPLOAD STOCK LLC | 10XDOCKET.COM

Email: support@10xdocket.com
Monday–Friday 9AM–6PM EST
Miami, Florida | Denver, Colorado