REFUND POLICY
Effective Date: July 9, 2026
Last Updated: July 9, 2026
Thank you for choosing 10XDocket™. This Refund Policy explains how subscription charges, cancellations, and refund requests are handled for services provided by Upload Stock LLC, operator of 10XDocket.com.
Please read this Policy carefully before purchasing a subscription.
1. Subscription Services
10XDocket is offered as a recurring subscription service. By subscribing, you authorize recurring charges using your selected payment method until your subscription is cancelled in accordance with this Policy.
Current subscription offerings include:
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Solo Litigation
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Litigation Pro
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Global Pro
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Enterprise (Custom)
Pricing and available plans are displayed during checkout and may be updated periodically.
2. Free Trial
Where offered, eligible subscription plans include a three (3) day free trial.
A valid payment method is required to begin the trial.
Unless cancelled before the trial period expires, your subscription will automatically convert to a paid monthly subscription at the applicable rate.
You may cancel at any time during the trial period without being charged.
Enterprise subscriptions do not include a self-service free trial and are subject to separate sales agreements.
3. Subscription Cancellation
You may cancel your subscription at any time through your account dashboard.
Cancellation becomes effective at the end of the current billing period.
Your access to the Platform will continue until the end of the paid subscription term.
No partial refunds or prorated credits are issued for unused portions of a billing cycle.
4. Refund Eligibility
Because 10XDocket provides immediate access to proprietary software, AI-powered services, and digital content, subscription fees are generally non-refundable.
Refunds may be considered, at Upload Stock LLC's sole discretion, under limited circumstances including:
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Duplicate billing caused by a technical error.
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Unauthorized charges reported promptly.
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Platform-wide service interruption exceeding seventy-two (72) consecutive hours due solely to factors within our reasonable control.
All refund requests must be submitted within fourteen (14) calendar days of the applicable charge.
5. Non-Refundable Situations
Refunds will generally not be provided for:
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Failure to cancel before the end of a free trial.
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Failure to use the Platform after purchase.
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Dissatisfaction with AI-generated content or recommendations.
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User error.
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Changes in business or legal practice.
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Incompatibility with third-party software.
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Internet connectivity issues.
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Temporary interruptions caused by third-party providers.
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Suspension or termination resulting from violations of the Terms of Service.
6. Enterprise Agreements
Enterprise subscriptions are governed by the applicable Master Services Agreement, Enterprise Agreement, or other written contract executed between Upload Stock LLC and the subscribing organization.
Where such agreement conflicts with this Policy, the Enterprise Agreement controls.
7. Billing Errors
If you believe you have been charged incorrectly, please contact us before initiating a chargeback with your financial institution.
Many billing issues can be resolved quickly through our support team.
8. Chargebacks
Initiating a chargeback without first contacting Upload Stock LLC may result in temporary suspension of Platform access while the billing dispute is investigated.
Nothing in this Policy limits your rights under applicable law.
9. Requesting a Refund
Refund requests should include:
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Account email address
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Date of the charge
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Amount charged
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Description of the issue
Please submit requests to:
We strive to review refund requests within three (3) business days.
Approved refunds are generally returned to the original payment method within five (5) to ten (10) business days, depending on the financial institution.
Contact Information
Upload Stock LLC
Operator of 10XDocket™
Email: support@10xdocket.com